Refunds

These rules apply to live chart review training, private desk hours, group review circles, and the structure foundations sequence booked with Workfield Chart Lab in Kobuleti. They do not describe physical goods, software licences, or couriered kits, because we do not sell those.

Eligibility

A refund can be asked for a sitting that has not started, or for a foundations sequence in which no sitting has been delivered. Once the instructor has begun marking the chart with you in the room or on the confirmed remote link, that sitting is treated as delivered instruction.

Timeframe

Write to desk@portal-workfield.click or call +995 599 120 355 at least 48 hours before the confirmed start if you want a full refund of fees already paid for that seat. Requests inside 48 hours are handled as rescheduling first; a refund in that window is discretionary and usually partial.

Full and partial refunds

Cancelled with 48 hours’ notice, unused seats are refunded in full. Inside 48 hours we may keep up to 40% of that sitting’s fee to cover a held room slot, and return the rest. If a group circle runs with too few people because we cancelled it, everyone paid is refunded in full or moved to a later circle at your choice.

Non-refundable items

Tea in the room is not billed separately and is not refunded. Recaps already sent are teaching records; we do not claw them back as a condition of a refund, and we do not refund “unused pages” of a recap. Certificates of attendance are not a paid product and have no cash value.

Work already started

If a 90-minute review or a desk hour has begun, that hour is not refunded. If foundations has started, we refund only the sittings not yet given, minus a 15% administration remainder on those unused sittings if you withdraw after week one.

Deposits

When we ask for a deposit to hold a private hour, it is applied to the sitting. It is refundable on the same 48-hour rule. A deposit is not a product sale; it is a hold on a training slot.

Cancellation and rescheduling

You may reschedule once at no charge with 48 hours’ notice. A second move, or a move inside 48 hours, may forfeit the deposit or a quarter of the sitting fee. We reschedule without penalty if the instructor is ill or the room is unusable.

No-shows

If you do not attend and do not call, the sitting is charged as delivered. We will try the telephone number you gave before marking a no-show. Remote joins who never connect are treated the same after fifteen minutes.

Process and timing

Send the booking confirmation, your name, and whether you want money returned or a later seat. We confirm the decision within five working days. Where money is returned, we use the same method you used to pay us (bank transfer is typical in Georgia). Bank processing is usually three to ten working days after we send the instruction; we do not control the receiving bank.

Exceptions

If we cancel permanently, you receive a full refund of unused sittings. If you cannot travel for a documented medical reason, we prefer a later seat; a full refund remains available if a later seat cannot be found within six weeks.

Ask

Refund requests: desk@portal-workfield.click, +995 599 120 355, Aghmashenebeli Highway #07, Kobuleti, Georgia.